Home How to order prescription glasses online

Click the types of glasses on the left to view our products/low prices.

Below are details of the procedure and requirements for ordering glasses online.

GlassesComplete have tried to ensure ordering your glasses online is a simple and efficient experience, free from complicated jargon and unnecessary procedures.

Do remember, All our prescription glasses are tailor made by qualified laboratory technicians using the latest Optical glazing machinery to an extremely high standard and to the same quality you would expect from your local optician.

3 Step Procedure - How To Order:

1) Have an eye-test at an opticians and get your prescription.
2) Buy your glasses online, using your prescription.
3) Receive Your glasses.

To Order Your Prescription Glasses:

1) Firstly, you need your prescription. Every optician is required by law to give you a copy of your prescription at the end of your eye test. See example below.

Prescription Copy:

Glasses Measurements

2) Once you have chosen your desired frame, you will submit your prescription details via one of the following ways:

  • Online
  • fax (0161 7900 100)
  • e-mail a scanned copy of your prescription (enquiries@glassescomplete.co.uk)
  • post it to us (14 Hulton District Centre, Worsley, Manchester, M28 0AU)
  • Telephone us with the details (0161 7900 800)

3) Payment for your glasses can be made via one of the following methods:

  • Online, Our secure online facility accepts all types of mainstream credit/debit cards in all Currencies.
  • BACS transfer, including all currencies.

It's as simple as that!

Your complete prescription glasses will save you a lot of money for a change!

Choice 1: Online Order Processing:

  • Click the type of glasses you would like from the frame selection on the left.
  • Once you have chosen your frame select your lens.
  • You simply key in the details of your prescription online, Paying particular attention to all the figures including + and - signs.
  • If unsure just give us a call/email for expert advise (0161 7900 800 or enquiries@glassescomplete.co.uk)
  • Our AUTOMATED ONLINE ORDERING SYSTEM, securely accepts orders: 24 HOURS A DAY / 365 DAYS A YEAR / WORLDWIDE!
  • All major credit/debit cards and all currencies are accepted.

For example, once the above prescription details have been correctly entered into our website it would look like the image below:

Glasses Measurements

Choice 2: Fax / Post Order Processing:

  • FAX order form can be downloaded here.
  • The fax order form has been designed to make the ordering experience as simple and straight forward as possible.
  • You fill in the order form with details of the frame/lenses you require.
  • Either post it back to us, or fax to us on 0161 7900100, together with your prescription copy.
  • Worldwide / UK, FAX & POSTAL ORDERS are accepted, 24 hours a day / everyday.
  • The mail order/fax option is the best option if you are uncertain what your optician has written on you presciption.

Choice 3: Telephone Order Processing:

  • Once you have chosen your frame from our website you may call our customer service team on 0161 7900800
  • Your order will be taken over the telephone. They will go through different lens options, and ask for your prescription details.
  • TELEPHONE ORDERS, are accepted during our office opening hours. (Mon to Fri 9am - 5pm & Sat 11am - 3pm)


Your Prescription Explained:

Prescription copies that are given to you by the optician follow a certain format:

Prescription Copy:

Glasses Measurements

  • Right and Left

On all prescription copies there is a section for the Right eye and a section for the Left eye (marked just R & L sometimes).

  • Distance and Near

Distance and Near sections (occasionally intermediate section).

The following sections are completed by the optician:

  • Sph, Cyl, Axis, Prism, Base, Near, Intermediate

Sph and cyl sections have a number with a '+' or '-' sign, (If zero strength is required then the relevant section is left blank or contains PLN or PLANO).

Axis section has a number if required.

Prism section has a number, and the base section has up/down/out/in (which is rarely required).

Near part is usually referred to as the "ADD" or "Addition". This is the Addition, which is combined to your Distance prescription to ascertain your Reading Prescription.

Intermediate Part is not always specified, however, if it is required it comes in the form of an "ADD" or "Addition". This is the Addition combined to your Distance prescription to ascertain your Intermediate Prescription (not always prescribed by the optician).

  • PD (pupillary distance)

PD (pupillary distance) section; PD is the distance from the centre of the pupil (black circular area) in one eye to the centre of the pupil in the other eye as shown in the diagram below.

Your optician may or may not give you the PD (the optician is not required to do so as part of your eye test).

Your optician can provide this measurement, as your PD is always measured during an eye test. We therefore recommend that you ask for it when you have your eyes tested.

Alternatively, you may choose to use an average PD, which is provided for you by our dispensing optician on the order form.

In many high street opticians, sales staff with no optical qualifications may take your PD measurement. Therefore, If you would like to measure your own PD, you can do so by taking the following steps:

  1. You need an assistant (a friend!) to help you.
  2. You need to Focus on a fixed point in the distance, for example; window at the end of the room.
  3. Whilst you are focusing on the distance, with a ruler your friend measures the distance between the centres of one pupil to the centre of the other in millimetres. The average PD is normally between 54 and 70mm.
  4. When difficulty is experienced in determining the centre of the pupil, the edge of the pupil or iris may be used as a measuring point if both pupils are the same size. Measurement is read from the left side of one pupil to the left side of the othe other pupil.

OR you can do it yourself by looking in the mirror.

Remember: help with your prescription / ordering is available on 0161 7900800

Glasses Measurements


Single Vision Lenses:

  • Single vision lenses are custom made to your prescription.
  • The majority of our customers require single vision lenses and they cater for: long sightedness (hyperopia), short sightedness (myopia) and Astigmatism.
  • Single vision lenses are included in the price: there is no extra cost for single vision lenses.
  • That's right, a complete pair of prescription glasses from just £15!


Bifocal Lenses:

  • Bifocal lenses are an additional £25 (R-22 and D-28).
  • Bifocal lenses have 2 separate portions: the top section for the distance and the bottom section for the near.
  • We use D28 bifocal lenses. They are 28mm wide "D" shaped segments that are positioned vertically 3mm below the centre of the lens and the R22 bifocal lenses are 22 mm wide, round shaped segments that are positioned vertically 3mm below the centre of the lens.
  • If you would like them to be positioned further up or down (higher or lower) then do specify on your order or ring customer services to discuss (0161 790 0800).
  • We can tailor make virtually any type of bifocal lens including wider reading segments of your choice, or thinner bifocals. If you would prefer an alternative bifocal then please ring us for an individual quote on 0161 790 0800.
  • Bifocals are advisable if your last optician has recommended them.



AND, REMEMBER:

All of our glasses come COMPLETE with:

  1. Quality frames that are CE marked
  2. FREE custom made optical Prescription lenses made to your prescription.
  3. FREE protective spectacle case
  4. FREE cleaning cloth
  5. Money back guarantee
  6. No need to login or register
  7. Friendly helpful customer support provided by professionals

...GlassesComplete Have Already Successfully SAVED It's Customers Worldwide, Hundreds and Thousands Of Pounds (££,$) On Their Prescription Glasses.